Refund and Returns Policy
At Halaxa Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
ReturnsYou can return products within 7 days of receiving your order.Items must be unused, in the same condition you received them, and in the original packaging.Some items such as opened consumables, personal care products, or customized items may not be eligible for return.
RefundsOnce your return is received and inspected, we will notify you about the approval or rejection of your refund.Approved refunds will be processed within 5–7 business days through your original payment method.Shipping charges are non-refundable.—ExchangeIf you receive a defective or wrong item, you are eligible for a free exchange.Please contact our support team within 48 hours of receiving the order.
✨ This policy ensures transparency and a smooth shopping experience at Halxa Mart.
Note: Halxa Mart uses different courier partners including TCS, Leopard, and M&P to deliver your orders safely and on time.
If you haven’t received a refund yet, first check your bank account again..
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: . Halaxa Mart Head office Lahore.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it ma.
How to Return Contact us at:
Please provide your Order ID and the reason for return.Our team will guide you through the process.